Though the Royal Duyvis Wiener equipment comes with the highest reliability rate, repairs are sometime necessary and always seem to come at the most inconvenient time. We strive to limit downtime at all cost. For this reason Royal Duyvis Wiener has extended its Technical Support Hotline to a 24/7 service. You can reach out to the Technical Support team around the clock and we will make sure you get the service you need to keep your Royal Duyvis Wiener equipment running. Our Technical Support Engineers are at your service. Please contact our 24/7 Technical Support Hotline at +31 756 126 133
Have your info at hand
Please note the following details before calling the hotline:
- Company name & address
- Your name & phone no.
- Problem description
- Machine type
- Machine serial number
Intake outside office hours
Outside of office hours your issue will be assessed by our operator. In case of down time you will be contacted within a 2 hour time frame by the Technical Support Engineer on call. In all other cases the Technical Support team will get back with you on the first office day.
You can still contact your regular service engineer for any questions about spare parts and maintenance. They have specific equipment expertise to advise you on the best solutions for your equipment and write up your orders.
Expanding our Technical Support to a 24h service has been our top priority. We are very happy to announce this service is now available to all Royal Duyvis Wiener customers. A call will now suffice to get support in case of downtime, even outside of office hours. Non urgent requests can also be handled via e-mail at email@example.com.– Francois van Rooijen, Manager Technical Support